This Privacy Policy explains how Assis Tech Ltd ("we", "us", or "our") collects, uses, shares, and protects information when you use the Piga Home mobile application and related services (collectively, the "Service").
Assis Tech Ltd is a company registered in England and Wales. By using Piga Home, you agree to the practices described in this Policy.
1. Who we are
Data Controller: Assis Tech Ltd
Registered Office: 19 Rigby Street, Manchester, WA3 3DN, United Kingdom
Contact: [email protected]
2. Information we collect
2.1 Information you provide
- Account information: email address, full name, country of residence
- Authentication:One-time passwords (OTPs) sent to your email address; Google account information (name, email, profile picture) if you choose "Continue with Google"
- Profile preferences: language, currency, biometric login preference (this preference is stored on your device only)
- Referral codes: codes you enter or share to earn referral bonuses
2.2 Information generated by your use of the Service
- Call records: destination numbers, duration of calls, cost, and timestamps. We do not record or store the audio content of your calls.
- Wallet & transactions: balance, top-ups, subscription history, plan status
- Airtime top-ups: mobile numbers you send airtime to (processed via Reloadly)
- Device & technical data: device model, operating system version, app version, language settings, push notification token (Firebase Cloud Messaging)
2.3 Information from your device (with your permission)
- Contacts: only if you grant permission. Contacts are read on your device for the dialer; they are not uploaded to our servers.
- Microphone: required for making calls. Audio is streamed in real time and is not recorded or stored by us.
- Biometric (Face ID / fingerprint):handled entirely by your device's operating system. We do not receive or store your biometric data.
- Notifications: push permission is requested so we can deliver call and account notifications.
3. How we use your information
- To create and manage your account
- To authenticate you (OTPs, Google Sign-In, biometric flag)
- To route and bill calls you make through the Service
- To process payments and subscription billing
- To send you transactional notifications (call alerts, receipts, account changes)
- To provide customer support
- To detect and prevent fraud, abuse, or unauthorized use
- To comply with legal obligations
We process your data based on (a) performance of our contract with you, (b) your consent (where required, e.g. for marketing notifications), and (c) our legitimate interests in operating and improving the Service.
4. Who we share your information with
We share data only with the third parties below, and only to the extent necessary to operate the Service. We do not sell your personal data.
- Stripe (Stripe, Inc.) — payment processing for subscriptions and top-ups. Stripe may collect and process your payment card details directly. See Stripe's Privacy Policy.
- Reloadly — fulfils airtime top-ups to mobile numbers you specify.
- Google LLC (Google Sign-In, Firebase Cloud Messaging) — authentication and push notifications.
- Email delivery provider (e.g. SendGrid / SMTP service) — delivery of transactional emails such as one-time passwords (OTPs) and account notifications.
- Our hosting and call-routing infrastructure — servers and VoIP infrastructure used to operate the Service.
- Law enforcement / regulators — only when legally required (e.g. valid court order or subpoena under applicable law).
5. International data transfers
Some of our service providers (e.g. Stripe, Google) may process data in the United States or other countries outside the United Kingdom and European Economic Area. Where we transfer personal data internationally, we rely on appropriate safeguards such as the UK International Data Transfer Agreement, EU Standard Contractual Clauses, or recognised adequacy decisions.
6. How long we keep your information
- Account information: retained while your account is active and for up to 12 months after closure (for fraud, accounting, and tax purposes).
- Call records and billing data: retained for 6 years (UK statutory requirement for accounting records).
- OTP codes: deleted immediately after use or expiry (within 10 minutes).
- Marketing communications consent: retained until you withdraw it.
7. Your rights
Subject to applicable law (including UK GDPR and EU GDPR), you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your account and associated personal data
- Receive a copy of your data in a portable format
- Object to or restrict certain processing
- Withdraw consent at any time (where processing is based on consent)
- Lodge a complaint with the UK Information Commissioner's Office (ico.org.uk) or your local data-protection authority
To exercise any of these rights, email [email protected]. We will respond within 30 days.
8. Account deletion
You can delete your account at any time:
- From the app: Account → Delete Account
- By email: send a deletion request to [email protected] from the email address registered to your account
Once you confirm deletion, your account and personal data will be removed within 30 days, except where we are legally required to retain certain records (e.g. billing records for 6 years for tax purposes).
9. Security
We use industry-standard security measures to protect your data, including HTTPS/TLS encryption in transit, encrypted storage of authentication credentials, and access controls on our backend systems. No system is 100% secure; if you believe your account has been compromised, please contact us immediately.
10. Children
Piga Home is not intended for children under 18. We do not knowingly collect personal data from children under 18. If you believe a child has provided us with personal data, contact us and we will delete it.
11. Changes to this Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page indicates when it was most recently revised. Material changes will be notified through the app or by email.
12. Contact us
For questions about this Privacy Policy or how we handle your data:
Assis Tech Ltd
19 Rigby Street, Manchester, WA3 3DN, United Kingdom
Email: [email protected]